Stop IT Downtime for Good—IT Helpdesk Services in Rochester
Trust a partner with a 0% breach rate and quick issue resolutions to keep your business running smoothly.
Takes the Worry Out of Our IT
Marchese Computer allows us not to worry about our IT. Our ability to directly contact Paul and his staff is unprecedented. Marchese Computer’s help is always immediate. We never get the old “I’ll have him call you back”. We have been a customer for many years and we have been very happy with the services provided. We highly recommend them.
Quality service and support
I called on Marchese’s with a very challenging task in making our main server function again. They came through with a solution in a very quick timeframe. I have gone back to them with other easier tasks and have gotten equally stellar service. The staff that they have are capable and willing to work until the job is completed. I never needed to call or email for updates as they were in constant communication with me. Our farming business is thankful for an IT group so close with such expertise.
Stands behind their work
The simple answer to why Marchese computer over our old provider is Knowledge, fast service, and they never tried to sell me something I didn’t need. They listened to what our needs were, explained the technology and guided us through integrating our two facilities with Phones, Video, Firewalls, and internet connections.
Marchese Computer stands behind their work and stays until the job is done. They are a local company with a lot of year’s experience. You can rely on the local guys at Marchese computer.
With over 44 years in business, MCP is a trusted IT leader, serving 200+ companies with 10 certified technicians and recognized for Lexmark Tier 1 status and Amazon bestseller accolades.
Rapid Issue Resolution
Experience seamless operations with our IT Help Desk Services. Our in-house data center ensures rapid issue resolution, minimizing disruptions to your business.
Expert Security Solutions
Safeguard your business with our uncompromised security record. Not a single client under our Managed Helpdesk Services has ever experienced a data breach.
Flexible Service Options
Choose from our three managed services tiers—Silver, Gold, and Platinum. Tailored to meet your specific IT helpdesk needs, we ensure cost-effective and efficient support.
Trust a dedicated team with a perfect security record and proven expertise in resolving IT issues swiftly.
In today’s fast-paced business environment, downtime can be costly. Our 24/7 helpdesk support ensures you have expert assistance at any hour.
Whether it’s a critical system failure or a simple question, our dedicated team is ready to resolve issues swiftly, keeping your operations running smoothly.
Frustration often arises when technical issues occur away from the office.
Our remote desktop support allows technicians to access your device directly, diagnosing and fixing problems in real-time.
This fast response minimizes disruptions, ensuring you can focus on your work without lengthy delays.
Some issues require a personal touch, especially complex technical challenges.
Our on-site support provides expert technicians at your location, ready to tackle hardware malfunctions or system integrations.
This hands-on approach guarantees thorough troubleshooting and a quick return to normal operations.
Juggling multiple IT requests can be overwhelming. Our ticketing system management streamlines your support requests, ensuring every issue is logged, tracked, and prioritized.
This systematic approach enhances accountability, allowing for faster resolutions and improved efficiency within your organization.
Technical challenges can arise from a lack of understanding. Our user training and support equips your team with the skills and knowledge needed to navigate your IT systems confidently.
By reducing reliance on helpdesk services, your employees can resolve minor issues independently, enhancing productivity and morale.
Achieving maximum uptime with our IT helpdesk Services ensures your business operates smoothly. Our 15-minute average IT issue resolution time minimizes disruptions and keeps your productivity high.
Ensuring security through our certified expertise means your data is in safe hands. Our uncompromised security record with 0 breaches among managed services clients offers unparalleled peace of mind.
Enhancing customer support with our highly responsive team guarantees rapid assistance. With a 5-minute response time for critical requests, you experience seamless service every time.
Ensure seamless operations with our rapid response times and dedicated team, committed to resolving your IT issues swiftly.
Benefit from our comprehensive range of IT services designed to meet all your business needs locally.
Our IT Helpdesk prioritizes rapid response times. Typically, you can expect an initial response within 30 minutes. Our team is dedicated to addressing urgent issues swiftly, ensuring minimal downtime for your business. For non-critical tickets, we aim to resolve them within 24 hours. We use a tiered support system and advanced ticketing software to manage and escalate issues efficiently. This approach ensures that all your IT needs are met promptly and professionally, reducing your overall IT stress.
Our IT Helpdesk can handle a broad range of issues. From everyday troubleshooting of hardware and software problems to more complex network issues, we’ve got you covered. We also provide support for email configurations, security concerns, and system updates. Our team is well-versed in various IT environments, ensuring that no matter your specific setup, we can provide effective solutions. We use advanced monitoring tools to proactively identify and address potential threats before they disrupt your operations.
Data security is paramount at our IT Helpdesk services. We employ end-to-end encryption for all remote support sessions to safeguard your sensitive information. Our technicians use secure, vetted software to connect to your systems, ensuring that your data remains protected. We adhere to industry best practices and compliance standards, like GDPR and HIPAA, where applicable. Additionally, our team undergoes regular training in the latest cybersecurity protocols to stay ahead of potential threats, giving you peace of mind.
Absolutely! Our IT Helpdesk is designed to scale with your business. As your company grows, we can expand our services to meet your increasing IT demands. We offer customizable service packages that can be adjusted based on your evolving needs. Whether you need additional support staff, new software installations, or advanced network solutions, we are equipped to handle it. Our proactive approach ensures that your IT infrastructure grows seamlessly alongside your business, without any disruptions.
Our IT Helpdesk stands out due to our commitment to customer satisfaction and advanced technical expertise. We have a highly skilled team with certifications in leading technologies. Our strategic location allows us to provide local, personalized support while leveraging global best practices. We also use state-of-the-art tools and methodologies to ensure efficient issue resolution. Our proactive monitoring and maintenance services further differentiate us, preventing issues before they arise and keeping your systems running smoothly.
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